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Services

Explore the services we offer to help provide top-quality healthcare.

Remote Maintenance System

Putting a smile on your face

The Main Focus Is on the Patient

Samsung realizes it is important to enable our customer to take care of the patients, not their medical Product.
So Samsung has developed a state-of-the-art RMS (Remote Maintenance System) with secure remote access.

Topmost Uptime

Through real-time monitoring and remote diagnosis, the fastest solution will be found,
providing maximum uptime and performance.

Effective diagnostic monitoring and analysis helps keep the system operating at its best and preventing a technical problem in advance

Diagnosis and Prevention of Future Problems

Proactive Maintenance Prediction of future problems can become possible with RMS. System errors or warnings are monitored on a real-time basis and can be analyzed to predict technical problems which may occur with the user’s medical equipment. When problematic situations are detected, service engineers will make a preventive maintenance visit to the site, bringing parts that would be necessary to solve the problem.
On-line Regular Inspections Product status is checked regularly to keep it’s operation stable and prevent sudden interruptions. Valuable Advice for Efficient Use Users can get valuable advice for more efficient use of their devices by analyzing the stored database such as replacement time of equipment, log information or optimum parameter settings.

  • RMS DB
    Usage info
    Error info
    Component
  • Analysis Tool
    Region
    Equipment
    Customer
  • Analyzed Data
  • Prediction for proactive maintenance
  • Valuable advice for efficient use

Fast uptime is when the service engineers are aware of the site’s situation from the remote diagnosis

Rapid Service and Time Saving

Real-Time Diagnosis with Remote Desktop Solutions Samsung service engineers can monitor all system errors or warnings in real-time. If problems are detected through the real-time monitoring, remote diagnosis is performed and SMS messages are sent to inform the local Samsung service engineers of the problems. The engineers can then either repair the equipment remotely via Remote Desktop Solution or provide an appropriate on-site solution.Fast Uptime The service engineer will have detailed information before arriving at the site and RM center can order the necessary parts at the same time. Prompt Upgrade Prompt remote upgrading of software and firmware with RMS keeps the equipment operating at its best.

  • Call Center, RMCenter

    Remote repair Hospital

    SMS Service Engineer

  • Service Engineer

    On-site repair Hospital

  • Hospital

    Call/Internet Call Center, RMCenter

Your equipment is safe from hacking or viruses through a virtual tunnel patient information is secure

Trustworthy Solutions for Security

Virtual Tunneling A virtual tunnel is established between the user’s equipment and the RMS server using Samsung’s VPN (Virtual Private Network). Safety Encryption All information is encrypted before being sent from the medical equipment to the RMS server. Security of Patient Information Security of patient information is ensured by requiring the user’s consent every time a service engineer accesses the equipment also blocking any patient information from the engineer ‘s view during the repair.
* RMS complies with agreement of Food and Drug Administration (FDA), Health and Insurance Portability and Accountability Act (HIPAA).

RMS Security Proces
User grants RMS access to the workstation of the squipment
Safety encryption
Equipment information is encrypted and sent to the RMS server through secure VPN
Security of patient information
RMS evaluates the received information without access to any patient information
RMS performs remote service or Samsung service engineer performs on-site repair

* Depending on circumstances, a software upgrade may be required.

How to register RMS
Produst Agreement & Consent fo RMS Connection
Installation &RMS registration (www.samsungremoteservice.com)
RMS Remote Service
ISO27001 SGS
ISO27001 Certified
RMS is ISO27001 certified for IT service, Planning, Development,Operaton and Maintenance.
* ISO/IEC27001 is an information security management system standard published ISO and IEC.